Shipping policy

Last Updated: August 2026

Thank you for shopping with OnCloudHom. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time, and orders cannot be placed for delivery outside the United States.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

3. Shipping Costs

Standard shipping is free on every order, with no minimum spend. There are no handling fees, surcharges or hidden costs — the total shown at checkout is the total you pay.

4. Delivery Times

Estimated delivery is 6–13 business days after your order has been processed, so most orders arrive within 7–16 business days of being placed.

These are estimates and may be affected by weather conditions, carrier delays, public holidays or other unforeseen circumstances.

5. Tracking Information

Once your order has shipped, tracking details will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to become active.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. OnCloudHom is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete addresses.

7. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact our support team. While we will assist in locating your shipment, we are not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.