Shipping Policy

Last Updated: June 2026

Thank you for shopping with OnCloudHom. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location:

United States: 5–10 Business Days
Canada: 7–15 Business Days
International Orders: 10–20 Business Days

Please note that these are estimated delivery times and may be affected by weather conditions, customs processing, carrier delays, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. Any applicable offers will be clearly displayed on our website.

4. Tracking Information

Once your order has shipped, tracking details will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

OnCloudHom is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete shipping addresses.

6. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery period, please contact our support team.

While we will assist in locating your shipment, we are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other factors beyond our control.