Return & Refund Policy

Last Updated: June 2026

At OnCloudHom, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition

  • Be returned in the original packaging

  • Include all accessories and documentation, if applicable

  • Not show signs of wear, damage, or misuse

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Products damaged due to misuse or improper handling

3. Return Process

To initiate a return, please contact our customer support team with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your request is approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item received was incorrect

  • The product is defective

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will review your request and provide a replacement, store credit, or refund when appropriate.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your financial institution.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still have not received your refund, please contact our support team.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us with your order details and supporting photos.

9. Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

OnCloudHom

Email: support@oncloudhom.com

Phone: (323) 714-8444

Address: 542 N Azusa Ave, Azusa, CA 91702

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed